Security and Privacy

Security, Cookies and Privacy

Koru Baby Ltd’s privacy commitment

Koru Baby Limited recognises that privacy and security is a major concern for people and we are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact us at any time with any privacy questions or concerns, to see the personal information you have given us or to request correction by emailing dataprotection@korubaby.com

Consent

Your use of the korubaby.com website, and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information we collect and how we collect it

The information we gather on our site falls into two categories. 1 – Personal information that you supply when you register, make an order or provide your email address for our newsletter, and 2- tracking information collected as you navigate through our site (cookies).

1 – Personal Information

When you register on korubaby.com we ask for information such as your name, e-mail address, postal address, and contact details. We then keep a record of this information.

We keep a record of any purchase/s you make from korubaby.com. This means that we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you’ve had.

If you contact korubaby.com by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

We will not disclose your personal information to anybody else unless we are requested by the police or a regulatory or government authority with whom we are obliged to share your information under the Data Protection Act 1998.

Updating your personal information

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by emailing dataprotection@korubaby.com

2 – Tracking information we collect (Cookies)

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

To make full use of korubaby.com and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The korubaby.com website (like most shopping websites) will not work when cookies are blocked.

When you visit the korubaby.com website with your browser settings adjusted to accept cookies this tells us that you want to use our products and services and that you consent to our use of cookies.

korubaby.com uses cookies to provide you with the best user experience possible. Without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can’t harm your computer.

The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

For more information about cookies and instructions on how to manage or disable cookies we recommend the following site http://www.allaboutcookies.org

Credit card information

Our payment page is hosted by a leading global payment provider PayPal (www.paypal.com). By using a payment provider, no credit card information is ever sent to Koru Baby Limited so your details are extremely secure. We do not keep any record of your credit card details.

Our email policies

Account related e-mail: We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.

Email newsletters: We will ask for your email address so that we can send you additional marketing information through emails. If you currently receive eNewsletters and no longer wish to receive them, you can follow the ‘unsubscribe’ link located near the bottom of each enewsletter.

How to contact us

Address: Koru Baby Ltd, 25 Summerly Avenue, Reigate, Surrey. RH2 9HE. England.
Phone: 033 0223 3850 – Phone calls may be recorded for training purposes
Email: service@korubaby.com
Registered under the UK Data Protection Act (1998) Registration No: ZA060987

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the korubaby.com website.